Refund policy
Refund & Replacement Policy
Damaged or Defective Products
If your product arrives damaged or defective, we sincerely apologise. You are eligible for either a full refund, a free replacement, or a credit note — whichever you prefer.
Time Frame: Please notify us within 48 hours of receiving the product.
Process: Email us at contact@aurestahome.in with your order details and clear photographs of the damaged item. Our team will guide you through the return and replacement process.
Shipping: For damaged or defective products, there is no extra shipping cost for the customer.
Incorrect Product
If you receive a product different from what you ordered, we apologise for the mix-up. We’ll send a replacement or issue a credit note — your choice.
Time Frame: The request must be made within 48 hours of receiving the product.
Process: Send an email to contact@aurestahome.in with your order details. Our customer service team will handle the rest.
Product Does Not Fit Your Home
If the product doesn’t suit your space or falls short of your expectations, we understand. You may request a return or exchange.
Time Frame: The request must be made within 48 hours of receiving the product.
Condition: The item must be unused, in its original packaging, and in resellable condition.
Process: Please reach out to us via email at support@aurestahome.in
Ship the product back to our warehouse:
Returns Address:
277, Baba Deep Singh Nagar, Dugri – Near Dugri Police Station,
Ludhiana (141013), Punjab, India
Refund Processing Time
Inspection: Once the return is received and inspected, we will notify you of the approval status. If a rejection occurs, we’ll share an opening video with you for transparency.
Refund: If approved, the refund will be processed within 7–10 business days via UPI / account transfer.
